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Post-Production Services

Post-Production Services

SMTC provides a broad range of Post-Production Services which enables our customers to minimize inventory exposure, eliminate multiple administrative costs, and increase response time to their own customers.

Over the past few years many of our customers are focusing their direct assets on their core competencies. They are asking us to perform more value-added services so they can spend more of their money and time on design, marketing and sales. When we build and test a final product we are often packaging and delivering it to the final point of use or the customer’s distribution centers.

  • Fulfillment services and outbound logistics
  • Service parts stocking and fulfillment
  • Reverse logistics
  • Repair and refurbishment
  • Reporting / metrics / visibility solutions
  • High-level configuration
  • Firmware, software loading
  • Testing configurations, handling activation keys
  • Pack Out services: creating labels, accessory kits, packaging and entering SO/SN of all factory installed options

Our extended supply chain model clearly recognizes the need for collaboration between OEM customers, SMTC and supply partners to ensure overall supply chain optimization. From product design processes, manufacturing, sourcing, order management and fulfillment to transportation and logistics, the end result is greater control over a complex, extended supply chain.

Solutions, Services & Capabilities:

  • Global Sourcing Activities
  • Critical Supply Management
  • Customer Value-Add
  • Component Engineering & Supply Quality

SMTC’s global logistics network leverages inventory management programs, distribution hubs, and worldwide distribution services to support the manufacture and distribution of products worldwide. We work with trusted, reliable logistics partners to drive efficiencies and deliver tailored logistics solutions to our OEM customers.

Once the product has stabilized within the marketplace, SMTC can implement the “Copy Exact” migration process which allows the customer to increase volumes in lower cost locations while carefully managing operating risk. This Low Cost Migration process allows for a seamless and timely transition of production between facilities, helping customers reach their cost and volume targets.

SMTC also provides returns and warranty service. We can adapt to whichever level of extended service is required to suit the customer’s needs. Our solid track record in providing integrated after-market services helps our customers achieve the lowest Total Cost of Ownership (TCOO), to identify opportunities to improve the next generation of products, and to reduce returns.

We have a strong after-sale support capability that our customers utilize for in and out of warranty repairs, as well as product upgrades and product life extensions. We currently support both PCBA and full systems repairs and upgrades. As the outsourcing thesis has grown many customers now recognize that these services are better served in an outsource model then remaining in-sourced.