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  • Treat people with respect and dignity
  • Embrace diversity and diversity of thought
  • Treat property, material and equipment as if they belonged to you

Customer Focus

  • Listen to the “voice of the customer”
  • Deliver value as defined by the customer
  • Responsiveness, accuracy and completeness in everything we do


  • Recognize your personal obligations
  • Honor commitments to shareholders, customers, suppliers, community, and each other
  • Recognize and reward achievements
  • Knowledge is responsibility


  • Engage in active listening
  • Total employee engagement
  • Everybody, everyday
  • We are greater than the sum of us


  • Must stand by our words and actions
  • Communicate in an open an honest manner
  • Be honest and trustworthy

Continuous Improvement

  • Improve performance continually
  • Invest in ourselves
  • Focus on quality, productivity, growth, best practices, and measurement