Post Production Services

As a recognized industry leader with more than 25 years of experience servicing and supporting sophisticated, board and system-level products, SMTC provides a broad range of Post-Production Services which enables our customers to minimize inventory exposure, eliminate multiple administrative costs, and increase response time to their own customers. Our extended supply chain model clearly recognizes the need for collaboration between OEM customers, SMTC and supply partners to ensure overall supply chain optimization. From product design processes, manufacturing, sourcing, order management and fulfillment to transportation and logistics.

SMTC's order fulfillment and distribution operations help our customers reduce material storage, lower handling costs and achieve higher inventory turns. We can implement a responsive, efficient and cost-effective configure-to-order and order fulfillment solution. We align our processes with the customers operations, selling and distribution objectives to eliminate redundancies and associated costs.
  • Fulfillment services and outbound logistics
  • Service parts stocking and fulfillment
  • Reverse logistics
  • Repair and refurbishment
  • Reporting / metrics / visibility solutions
  • High-level configuration
  • Firmware, software loading
  • Testing configurations, handling activation keys
  • Pack Out services: creating labels, accessory kits, packaging and entering SO/SN of all factory installed options

Our extended supply chain model clearly recognizes the need for collaboration between OEM customers, SMTC and supply partners to ensure overall supply chain optimization. From product design processes, manufacturing, sourcing, order management and fulfillment to transportation and logistics, the end result is greater control over a complex, extended supply chain. Our objective is to enable SMTC customers to realize flexibility, cost savings, process improvements, and competitive advantages

  • Global Sourcing Activities
  • Critical Supply Management
  • Customer Value-Add
  • Component Engineering & Supply Quality

SMTC's global logistics network leverages inventory management programs, distribution hubs, and worldwide distribution services to support the manufacture and distribution of products worldwide. We work with trusted, reliable logistics partners to drive efficiencies and deliver tailored logistics solutions to our OEM customers.

Once the product has stabilized within the marketplace, SMTC can implement the "Copy Exact" migration process which allows the customer to increases volumes in lower cost locations while carefully managing operating risk. This Low Cost Migration process allows for a seamless and timely transition of production between facilities, helping customers reach their cost and volume targets.
SMTC also provides returns and warranty service. We can adapt to whichever level of extended service is required to suit the customers needs. Our solid track record in providing integrated after-market services helps our customers achieve the lowest Total Cost Of Ownership (TCOO), to identify opportunities to improve the next generation of products, and to reduce returns.

Solutions, Services & Capabilities

  • Product Configuration to Order (CTO)
  • Order Fulfillment & Global Distribution
  • Low Cost Migration
  • Reverse Logistics
  • Warranty & Repair Services